Privacy Policy

1. Information We Collect

We collect personal data that you provide directly to us when you make a booking or contact us. This may include:

• Your full name and contact details (email, phone number, physical address)
• Passport or national ID details, if required for a specific tour or activity
• Medical information or special requirements related to a tour (e.g., dietary restrictions, mobility issues)
• Payment information, such as credit card details, which are processed by our secure payment gateway and not stored by us

We also collect non-personal data automatically, such as your IP address, browser type, and usage data via cookies. This information is used to improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill your booking: To process your reservation, confirm your tour, and communicate important details with you
• To provide a better service: To customize your experience, manage your account, and respond to your inquiries
• To comply with legal obligations: To process your booking and fulfill our duties under Mauritian law
• For marketing: With your explicit consent, we may use your email address to send you promotional offers and newsletters. You can opt out at any time
• To improve our website: We use personal and other data to create faster booking processes and better customer support
• To verify purchases: To prevent misuse of credit card information, we may ask for credit card details and a copy of a government-issued ID to verify a purchase after payment is complete

3. Data Sharing and Disclosure

We only share your personal data with third-party partners (e.g., tour guides, transport operators) to the extent necessary to fulfill your booking. We ensure these third parties are contractually obligated to protect your data and use it only for the purposes for which it was provided.

We do not sell, rent, or trade your personal data to any other third parties. Your information may be disclosed to our advisors or in the event of a corporate reorganization to protect the rights and property of MauriEscapes LTD.

4. Data Security

We have implemented robust technical and organizational measures to protect your personal data against unauthorized access, use, or disclosure. Our website uses SSL encryption for all data transfers. We also regularly review our security procedures to ensure your information is safe. You are responsible for keeping your account password confidential.

5. Your Rights

Under the DPA and in compliance with GDPR principles, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Object to the processing of your data for marketing purposes
• Request erasure of your personal data, subject to legal requirements
• Request a copy of the information we hold about you
• Request that we restrict the processing of your personal information
• Request account deletion and complete data removal from our platforms

To exercise any of these rights, please contact us at the address provided below. We reserve the right to verify the identity of the person making a data access or correction request.

6. Cookies

When you visit our website, information may be stored on your computer in the form of a cookie. Enabling cookies will allow our website to function properly. By visiting our website without changing your settings, you agree to receive all cookies and other data collection tools. You can, however, change your cookie settings at any time.

7. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: