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Cancellation & Refund Policy

This policy outlines the terms for cancellation and refunds for bookings made through mauriescapes.com.

1. Cancellation by the Customer

More than 5 days before tour
Full refund (minus a small administrative fee)
3 to 5 days before tour
50% refund (50% cancellation fee applies)
Less than 48 hours or "no-show"
No refund issued
  • All cancellation requests must be made in writing via email to [email protected]
  • Cancellation time is calculated based on Mauritius local time
  • Administrative fees cover payment processing costs and administrative overhead
  • Refunds will be processed within 7-10 business days to the original payment method

2. Cancellation by MauriEscapes LTD

MauriEscapes LTD reserves the right to cancel any tour due to unforeseen circumstances beyond our control. This includes, but is not limited to:

  • Adverse weather conditions that compromise safety
  • Natural disasters or environmental hazards
  • Operational issues or equipment failure
  • Insufficient participant numbers for group tours
  • Government restrictions or travel advisories
In such an event, you will be offered the choice of:
• A full refund to your original payment method, OR
• An alternative tour of equal or greater value, subject to availability

3. Force Majeure

We are not liable for any cancellations, delays, or other issues caused by events of Force Majeure. These include but are not limited to:

  • Natural disasters (earthquakes, tsunamis, hurricanes)
  • Epidemics or pandemics
  • Political unrest, strikes, or civil commotion
  • Acts of terrorism or war
  • Government-imposed travel restrictions or border closures
Important: In Force Majeure situations, our standard refund policy may be altered. We will work with customers to find the best possible solution, which may include rescheduling, credit vouchers, or partial refunds depending on the circumstances and costs already incurred.

4. Processing Refunds

  • Refunds are processed to the original payment method used during booking
  • Processing time: 7-10 business days after cancellation approval
  • International bank transfers may take additional time and may incur bank fees
  • Refund amounts are calculated in Mauritian Rupees (MUR) and converted to your local currency by your bank/payment provider
  • Exchange rate fluctuations may affect the final refund amount in your local currency

Need Help with Cancellation?

If you need to cancel your booking or have questions about our refund policy, please contact us:

Email [email protected]
Phone +230 55343483
Response Time Within 24 hours